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Technology

Oct. 9, 2026

The limits of AI in mediation

AI may streamline preparation for mediation, but the risks of bias, hallucinations and flawed predictions, combined with its lack of human judgment and empathy, make it a tool rather than a substitute for an experienced mediator.

Douglas K. deVries

Mediator
Judicate West

Email: ddevries@judicatewest.com

Doug conducts litigation-related mediations statewide.

See more...

The limits of AI in mediation
Shutterstock

Artificial intelligence is everywhere; in spite of, or maybe because of, its revolutionary impact, questions and concerns about its use abound. When it comes to mediation, the answers suggest that AI's usefulness in mediation is limited, potentially disruptive and not a substitute for the mediation process or mediators.

Q: Can AI perform the role of a mediator?

A: No, not really. Mediation involves deeply personal and subjective human i...

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