Ethics/Professional Responsibility,
Alternative Dispute Resolution
Jul. 31, 2026
Manners matter
In mediation, good manners are practical tools that often determine whether parties reach resolution or leave empty-handed.
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"Good manners will open doors that the best education cannot." Charles Kuralt's observation is as true in mediation as it is in life. In an era of increasingly sharp rhetoric, abbreviated communication and performative conflict, the simple virtues of courtesy, respect and civility are sometimes dismissed as quaint or even strategically naïve. They are neither. In mediation,...
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