Los Angeles lawyer-mediator Laurel Kaufer said she was immediately hooked when she received a letter from an inmate at Valley State Prison for Women in Chowchilla, asking for help. But she knew she couldn't do it alone.
She called Doug Noll, a full-time mediator in Northern California and an expert in restorative justice, and read him the letter. It was from inmate Susan Russo, who is serving a sentence of life without parole.
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