For longtime neutral Phyllis W. Cheng, resolving complex employment and civil rights disputes requires more than understanding the law and navigating challenging emotions. It's often about the art of the dry-erase marker.
"I always use a whiteboard to keep track of all the negotiations and all the numbers," Cheng said. "And part of using the whiteboard - in addition to just keeping track of everything - is to help people get off of their grievance an... (continued)
